80% of open debt at GYMS is caused by  blocked accounts — i.e. the automatic collection of the payment has failed and  returns an R-AC06 error message

a SEPA Direct Debit mandate has been set up at the start of Lisa's subscription that allows GYMS to collect the recurring monthly fee from het bank account

Lisa is a member of GYMS — a fictitious fitness chain

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HYPOTHESE

We believe that informing members to unblock their blocked mandate will decrease the number of failed direct debit payments
We know this is true when we see the number of R-AC06 error messages decrease